Complaining About Others at Work

Reasoning about attitudes of complaining customers

The paper introduces a knowledge engineering methodology to handle scenarios of inter-human interaction. We focus on the attitudes of the conflicting agents, building the formal framework for the representation of these scenarios as sequences of mental actions of the agents. Developed framework facilitates a domain-independent comparative analysis of the textual scenarios of inter-human interac...

Questions and Answers about Fun at Work

R ecently, much has been said about "tun at work" environments and their importance for employee morale and productivity. Yet, there is no serious empirical or theoretical work on the nature or consequences of having fun in organizations. In this article we discover, through the eyes of practicing human resource managers, what a fun work environment is, its component characteristics, and its ad...

Reasoning about self and others

In collaborative, competitive, and negotiation situations we need to reason about each other’s goals, intentions, beliefs, and desires, which requires a so-called Theory of Mind (ToM). This study investigates decision making in which ToM has to be applied recursively: “I think that you think that I think...”. Participants were presented with sequential games in which the payoff for one player d...

Consciousness about own and others’ affects

Negotiating agents that learn about others’ preferences

In multiagent systems, an agent does not usually have complete information about the preferences and decision making processes of other agents. This might prevent the agents from making coordinated choices, purely due to their ignorance of what others want. This paper describes the integration of a learning module into a communication-intensive negotiating agent architecture. The learning modul...